Shipping policy

We are committed to providing our customers with a seamless and efficient shipping experience. Below, you'll find detailed information about our shipping policy.

Shipping Cost

We offer free shipping on all orders.

Shipping Carrier

All orders are shipped via FedEx.

Order Processing Time

Orders are processed within 48 hours of completion. You will receive an email notification once your order has been shipped.

Delivery Time

Orders typically arrive within 7-12 business days after shipping. Please note that delivery times may vary depending on the destination and any potential delays with the carrier.

Shipping Availability

Currently, we only ship within the United States.

Shipping Origin

All products are shipped from our warehouse located in China. Our warehouse address is:

372 Beiyuan Street, 3F-34, Daming Integrated Home Plaza, Tianqiao District, Jinan, Shandong, China

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the FedEx website.

Delivery Issues

If you experience any issues with the delivery of your order, please contact our customer service team at [email protected] or call +86 15615516099. We will work with FedEx to resolve any problems as quickly as possible.

Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address information provided by the customer, we will contact you to arrange for reshipment. Additional shipping charges may apply.

Customs and Duties

Since we ship from China, your order may be subject to import taxes, customs duties, and fees imposed by the destination country. These charges are typically collected by the shipping carrier upon delivery and are the responsibility of the customer.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during shipping, please contact us immediately. We will initiate an investigation with FedEx and work to resolve the issue to your satisfaction.

We aim to provide a smooth and reliable shipping experience for our customers. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at [email protected] or +86 15615516099.

Thank you for shopping with Jinan Xuhong Building Materials Trade Co., Ltd.